Supervisory Social Worker

Supervisory Social Worker

The Supervisory Social Worker functions as the Clinical Operations Manager (COM) and works in close collaboration with the Mental Health (MH) Management Team to facilitate the logistical and operational needs across MH programs at their site. The Fairfield/Mare Island COM directly supervises a workforce of approximately 8 employees. The COM helps to ensure that the Behavioral Health Interdisciplinary Program (BHIP) Team meets the overall performance standards, measures, and mission of the VA and the BHIP Program.

The COM ensures timely, integrated, efficient and effective delivery of MH service across the continuum of care for Veterans who are served at that site.

Duties for the position may include but are not limited to:

• Ensures efficient delivery of services related to BHIP program, involving both day-to-day operations and long-term planning and growth;
• Attends and/or facilitates regularly scheduled treatment team meetings to ensure efficiency and continuity of service delivery;
• Assists the BHIP Program Manager by managing and monitoring appropriate performance indicators, making adjustments as needed to assure adherence to programmatic expectations;
• Provides oversight to BHIP team operations in order to assure comprehensive provision of collaborative care;
• Assists the BHIP Program Manager by managing, monitoring, and adjusting site-based and individual productivity metrics to address inefficiencies and assure systemic growth;
• Provides local operational oversight around utilization, bookability, and performance metrics, assures grid accuracy and maintains DSS mapping to meet programmatic expectations.
• Hires and trains all BHIP staff at a given site;
• Coordinates with professional leads for those professions outside of Social Work;
• Resolves informal complaints and grievances; develops work improvement plans, recommending personnel actions as necessary;
• Effects disciplinary measures as appropriate to the authority delegated in this area;
• Reviews and approves or disapproves leave requests;
• Assures that subordinates are properly trained and fully comply with the provisions of the safety regulations;
• Establishes and monitors clinic profiles in terms of availability, utilization and scheduling, and staff productivity;
• Reports gaps in resources, either personnel or equipment, in a timely manner to the ACOS Office and appropriate management team members.
• Attends site management meetings and serves as a liaison with delegated authority as needed to address site specific operational concerns;
• Works with the facility management to maintain a clear understanding of policy and up to date procedures concerning local safety issues, disaster planning, and related preparedness concerns;
• Communicates with other MH Managers and MH Administrative Officer regarding any space needs or issues at a given site. This includes acting as the MH POC and MH liaison, directing issues to and reporting back from the appropriate authority;
• Coordinates with and serves as MH liaison to Telehealth, BDMS, Clinical Informatics, IT and other services as needed in order to facilitate efficient clinical operations and address local problems across programs;
• Completes assigned Performance Improvement activities at the program, service line and medical center level;
• Coordinates with facility management to assure that engineering and physical plant concerns are addressed in a timely manner;
• Participates in root cause analysis and addresses action plan items related to patient safety and patient care issues.
• Diagnostic assessment of the patient's present mental and social functioning based on developmental and vocational history that can be used by others for treatment planning or disability rating purposes.
• Use of the DSM…