Customer Quality Engineer; Onsite

Location: US-CA-FAIRFIELD-3530 ~ 3530 Branscombe Rd ~ BRANSCOMBE

Date Posted:

Country: United States of America

Position Role Type: Onsite

U.S. Citizenship Requirement: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance: Not Required

Collins Aerospace site in Fairfield, CA has an opening for Principal Customer (Program) Quality Engineer
. This position will be key in monitoring Quality and Continuous Improvement activities and representing the Quality function with our key customers.

The role requires an individual capable of working collaboratively with all functions as part of an Integrated Product Team (IPT) to implement process improvements through the application of appropriate tools, drive positive change within the company culture, and effect measurable improvements in the customer scorecard.

• Promote the Quality culture in the business, through compliance to the QMS, requirements of AS9100 and adherence to Quality Cardinal Rules
• Work closely with Operations to ensure product meets requirements and provide guidance in all matters related to Customer Requirements
• Drive problem resolution through to completion for customer SCARs and internal escapes, ensuring key milestones are met (containment, root cause analysis, mistake proofing)
• Utilize PPAP core elements (PFMEA, MSA, Process Flow and Control Plans, etc.) to identify risks and propose mitigation solutions
• Participate in contract review, ensuring customer specific requirements are understood and effectively communicated throughout the business
• Maintain reports, databases, and assist with the management of the QMS including customer scorecards, corrective actions, manufacturing dashboards, and CPI project tracker, updating weekly and monthly quality reports as required
• Participate in customer calls and coordinate or host 2nd party (customer) visits and site audits
• Understand and communicate the voice of the customer (externally and internally) in decisions affecting quality and performance
• Work with functional groups to help internal customers define and establish quality and process improvements
• Communicate and work at all levels within the business

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Experience working in regulated or quality‐controlled environments where established standards and procedures guide product or process quality
• Experience supporting or operating within a Quality Management System (QMS), including participation in quality processes, documentation, or compliance activities

• Previous aerospace/aviation AS9100 industry experience is desirable
• 3 years of experience working in Quality Management preferred
• Basic knowledge of business management systems ERP/MRP (SAP), configuration tools, etc.
• Previous experience in customer facing Quality role, such as hosting customer visits and audits
• Previous experience negotiating with customers to achieve mutually beneficial outcomes
• The ability to read and understand data reports to analyze opportunities for improvement is preferred
• Ability to work under pressure while maintaining poise and tact in dealing with quality issues
• Proficient in Office 365

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

• Eligible for relocation

$95,500 – $181,700 USD

This role is U.S.

-based. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’…