Customer Quality Engineer (Onsite

Location: US-CA-FAIRFIELD-3530 ~ 3530 Branscombe Rd ~ BRANSCOMBE

Date Posted:

Country: United States of America

Location: US-CA-FAIRFIELD-3530 ~ 3530 Branscombe Rd ~ BRANSCOMBE

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market‑leading businesses, world‑class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. The Collins Aerospace site in Fairfield, CA has an opening for Customer Quality Engineer
. This position will be key in monitoring Quality and Continuous Improvement activities and in representing the Quality function with our key customers. The role requires an individual capable of working collaboratively with all functions as part of an Integrated Product Team (IPT) in the value stream. Supporting functional groups to implement process improvements through application of appropriate tools, to drive positive change within the company culture.

Resulting in measurable improvements in the customer scorecard. A positive attitude, drive for continuous improvement and ensuring the voice of the customer is represented at all times are essential for this role. Candidates should be confident, self‑motivated, work well within a team and have the ability to communicate and work at all levels within the business.

• Promote the Quality culture in the business, through compliance to the QMS, requirements of AS9100 and adherence to Quality Cardinal Rules
• Work closely with Operations to ensure product meets requirements and provide guidance in all matters related to Customer Requirements
• Drive problem resolution through to completion for customer SCAR’s and internal escapes. Ensuring key milestones are met, i.e. Containment, Root Cause Analysis, Mistake Proofing
• Utilizes PPAP core elements (PFMEA, MSA, Process Flow and Control Plans, etc.) to identify risks and propose mitigation solutions
• Participate in contract review, ensuring customer specific requirements are understood and effectively communicate throughout the business
• Maintain reports, databases and assists with the management of the QMS including customer scorecards, corrective actions, manufacturing dashboards and CPI project tracker, updating weekly and monthly quality reports as required
• Participate in customer calls and coordinate / host 2nd party (customer) visits and site audits
• Understands and communicate the ‘voice of the customer’ (externally and internally) in decisions affecting quality and performance
• Work with functional groups to help internal customers define and establish quality and process improvements
• Communicate and work at all levels within the business

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
• Experience working in regulated or quality-controlled environments where established standards and procedures guide product or process quality
• Experience supporting or operating within a Quality Management System (QMS), including participation in quality processes, documentation, or compliance activities

• Certified Quality Engineer (ASQ CQE)
• Project Management Professional (PMP)
• Previous aerospace/aviation AS9100 industry experience is desirable
• 3 years of experience of working in Quality Management preferred
• Basic knowledge of…