HM Sales Advisor Solano Town Center

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Customer Sales & Profit — Provide excellent customer service: welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories & products in all areas of the store
• Promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management

• Fashion & Trend Awareness — Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Use product & fashion knowledge to share relevant information with customers
• Team & Development — Retain and share service, fashion and store operations knowledge with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with colleagues to learn, develop & support each other
• Participate in onboarding, introductions and trainings relevant for the role & future development

• Retail Operations/ Visual & Commercial Execution — Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Follow best practices for in-store services & tech tools (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Follow all health & safety guidelines and legal requirements applicable to the role

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Sales experience in a dynamic and collaborative environment
• Experience in customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and strive for an inclusive workplace
• We are a values-driven organization guided by our values
• Access to Colleague Resource Groups (CRGs) for community and networking
• Inclusive culture where you can be yourself at work
• Opportunity to join a large global talent community with career growth potential
• Comprehensive benefits including health insurance, wellness and family support programs, retirement plan and paid time off
• Employee discount and other brand benefits

• Job Status:
  Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation:
  Sales Associates Pay Rate $17.50 per hour

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion.

H&M may adjust compensation ranges or benefits over time. This description does not create a contractual obligation.

Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. We encourage applicants from diverse backgrounds and do not require a cover letter.

Company

Description:

H&M is a fashion brand offering the latest styles and inspiration. Our business idea is fashion & quality at the best price in a sustainable way.

For support with the application process, please contact our recruitment team.