Counter Sales Service Associate

Description

Join Our Team as a

Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We operate across 6 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and features the industry’s most respected catalog (available both digital and online) featuring more than 80,000 quality parts, supplies and equipment.

Our purpose is to keep our communities safe & comfortable!

Job Type: Full‑time

Join Our Team as a Counter Sales Service Associate at Johnstone Supply - The Founder's Group!

Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We operate across 6 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and features the industry’s most respected catalog (available both digital and online) featuring more than 80,000 quality parts, supplies and equipment.

Our purpose is to keep our communities safe & comfortable!

• Be a Great Teammate
• Be Accountable
• Have a Plan
• Solve Problems
• Have a Winning Attitude
• Put Yourself in the Customer’s Shoes
• Develop Yourself
• Have Fun
• Lead People – Manage Processes

Counter Sales Associates must have exceptional knowledge of new and existing products and inventory. In addition to counter sales responsibilities, they are to assist with receiving, shipping, and general warehouse duties. Ensuring records are organized and filed daily. Counter Sales will also complete all transactions and necessary paperwork accurately and promptly.

Monday – Friday, 40 hours per week between the business hours of 8am – 5pm.

• Answer incoming telephone calls and greet customers. Handle multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assist customers in making product selections by asking questions and actively listening to identify customer needs.
• Assist with the system or product troubleshooting and answer technical questions.
• Identify alternate or substitute products to meet customer needs.
• Research and source products for customers using various tools, including point-of-sale computer systems, catalogs, websites, JXI, and industry and store contacts.
• Enter sales orders into a point-of-sale computer system for invoicing or cash payments.
• Process customer returns and warranties following company guidelines.
• Follow up on all customer requests for information, quotes, alternative parts, and delivery dates.
• Proactively communicate with customers about any expected delays or issues with their orders.
• Develop good working relationships and rapport with customers. Greet regulars by name.
• Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Drive to the customer location with a company vehicle and replenish bin stock.
• Follow company pricing and credit guidelines.

• Prepare and issue sales quotes following company guidelines. Follow up on quotes to secure sales.
• Educate customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply.
• Increase customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
• Promote surplus, sale, discounted, and obsolete inventory to customers to maintain proper inventory levels. Communicate unexpected increases or decreases in product demand and inventory to purchasing or management.

• Maintain knowledge of new and existing…