Omnichannel Associate - Solano Mall

J.

C. Penney -  - Responsibilities:
Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively;
Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities;  Operations - Researches  order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the  processes; assists with overall organization and maintenance of  stock area;

processes  order deliver and return transactions on the register;
General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; participates in annual inventory process;
Performance Standards - Consistently meets established performance standards including shrink and safety initiatives, omnichannel, customer service, profit, productivity, and attendance