Service Center Associate, Fairfield Solano - Flex

At Your Service Center Associate, Fairfield Solano - Flex

Be part of an amazing story. Macy's is more than just a store. We're a story – one that has captured the hearts and minds of Americans for more than 160 years, celebrating innovation and tradition. From the Macy’s 4th of July Fireworks to the Thanksgiving Day Parade, we are part of memorable moments for customers and colleagues alike. These stories make this a special place to work.

As an At Your Service Center Colleague, you are the heart of a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, all while upholding Macy’s service standards.

This role requires strong multitasking, problem‑solving, attention to detail, and a customer‑first mindset. You will thrive in a fast‑paced environment where flexibility is key, working a variety of shifts such as nights, weekends, and holidays.

This role goes far beyond just being a cashier. The customer is at the center of everything we do. If you are passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

• Every day starts with a positive example. You come in energized, ready to make an impact, wearing your badge with pride, greeting teammates warmly, and ensuring the At Your Service area is clean, organized, and ready for customers.
• You lead through action. You welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships. You assist customers in all aspects of total store fulfillment—BOPS, pickups, returns—using all required systems and keeping the collection area organzied for a friction‑free experience.
• You help maintain a shoppable space by recovering merchandise and keeping pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders.
• They always finish strong by sharing our Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• We believe service starts with each other. You support one another with honesty, care, and collaboration so we can better serve our customers and communities.
• We know that excellence is a journey. We strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12‑24 hours per week. All schedules contain weekend shifts as part of the requirement. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here:

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Make prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Be responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but thrive with team dynamics.
• Can handle electronic devices without problem.

• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and…