Strategic Accounts Specialist

Why work at Saxco?

We are a dynamic, inclusive, and fun team with a passion for excellence in the packaging industry. We have a supportive and collaborative environment where your ideas and creativity are valued, and innovation and continuous improvement. You will be empowered and encouraged to achieve your full potential. The company also values well-being of our team members, embracing flexibility to accommodate personal needs and maintain a healthy lifestyle.

At Saxco, community matters because it unites us, gives us purpose and provides an opportunity to drive change. Through involvement and contribution, we are committed to supporting, serving, strengthening, and sustaining the communities where we live and work.

Come join this exceptional team and build a meaningful and rewarding career!

Additional information about Saxco International, LLC- A Novvia company can be found at

Locations:Fairfield, CA, Norco, CA & Franklin, TN

Reporting Relationship:Reports to Customer Excellence Manager

Saxco partners with some of the most respected brands in North America. Our Sales team focuses on winning new business, and once an account is established, you own it. As a Strategic Accounts Specialist, you will be the primary point of contact and strategic owner for your assigned accounts, responsible for delivering an exceptional customer experience while partnering cross-functionally to deliver on time and in full (OTIF).

You will manage a revenue and gross margin profile of $50M+ and $10M+, respectively, providing insights into OTIF performance, demand forecast accuracy, and Gross Margin Return on Inventory (GMROI), along with actionable recommendations for improvement. Success here requires trusted relationship-building, deep cross-functional collaboration, and the analytical skills to translate data into action.

The ideal candidate is skilled at building deep, trust-based relationships with strategic customers and internal partners. They take the time to understand each customer's business, priorities, risks, and expectations while serving as a dependable point of contact and trusted partner.

This individual is comfortable navigating complex situations, anticipating customer needs, evaluating options, and recommending practical solutions. They demonstrate good business judgment, take ownership of issues through resolution, and communicate clearly and proactively when addressing delays, constraints, alternatives, responsibilities, and next steps.

Success in this role requires the capacity and adaptability to manage multiple strategic accounts, competing priorities, urgent customer needs, and changing business demands without sacrificing responsiveness, accuracy, or professionalism.

The Strategic Accounts Specialist will work closely with the commercial team and cross-functional partners to coordinate execution, resolve issues, and deliver the best possible experience for strategic accounts.

• Relationship Building: Build and maintain strong, credible relationships with strategic customers and internal stakeholders.
• Ownership & Accountability: Take end-to-end ownership and follow through on customer needs, commitments, and issues.
• Problem Solving & Judgment: Anticipate risks and resolve complex customer challenges using sound judgment and practical solutions.
• Proactive Communication: Communicate clearly, confidently, and proactively with customers, Sales, and cross-functional partners.
• Priority Management: Manage multiple accounts and competing priorities with urgency, accuracy, and organization.
• Adaptability & Resilience: Respond effectively to changing priorities, supply constraints, and evolving customer needs.
• Commercial…