Provider Services Specialist

If you have a desire to serve the community by assisting with reimbursements for services to subsidized families, have caseload management experience, would enjoy educating child care providers on policies and procedures for participation on the Child Care Subsidy Program, and have strong accounting skills this may be the position you have been waiting for.

Solano Family & Children’s Services creates connections for families and child care providers to support the healthy development of children for a thriving community. We hire individuals who have a strong work ethic and are looking for a career that supports our mission and impact in Solano County.

The Provider Services Specialist is responsible for processing provider reimbursements for services rendered to the Subsidy Program as well as educating participating child care providers on the program policies and regulations.

The ideal candidate is proficient with a variety of responsibilities including experience providing good customer service as well as having at least two years office experience including working with computers.

• Process provider reimbursements up to 80% of a full payment caseload for all programs
• Explain program policies and regulations to child care providers
• Determine continuing eligibility for provider participation on the Subsidized Child Care Program
• Generate required program documents
• Maintain up to 50% of a full caseload of provider files
• Set up and assist with provider orientations

Position Type: Full-Time

Days: Monday – Friday

Hours: 8:30 AM – 5:30 PM
-Occ Eves/Weekends

Open To: Internal/External

Department: Subsidy

Reports to: Subsidy Supervisor

Management: No

Position Status: Non-exempt

Pay Scale: Starting Pay: $27.24 Hourly - Top of Pay Scale: $34.96

• 403(b)/Agency Match
• Aflac
• Dental
• EAP
• FMLA/CFRA/PDL
• FSA (Med/Dep)
• Life/ADD
• LTD
• Medical
• Paid Vacation, Sick, Mental Health Days
• SDI/PFL
• Vision

8/31/2026

• Knowledge of, and ability to use computers for client data, word processing and calendar of events
• Strong communication (verbal & written), organization, and customer service skills required
• Ability to work as a part of a team, which includes flexibility regarding job duties to meet agency and program needs
• Ability and willingness to travel throughout California to attend conferences, workshops, trainings and community meetings

• Excellent math skills are mandatory
• Experience providing good customer service to the public required
• Strong accounting experience preferred
• Minimum of two years office experience including working with computers is preferred
• OR equivalent combination of education and experience

This position does not require supervisory responsibilities.

• Must be able to travel as needed.

While performing the duties of this job, the employee is regularly required to talk and hear. Good vision is imperative. The employee is frequently required to stand; walk; sit; reach; push; and pull. Manual dexterity and keyboarding are also required. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 10 lbs.

Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.

The noise level in the work environment is usually moderate. Temperature-controlled office environment.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

Background check required after offer of position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties,…