Registrar - Registrar Coordinator

Registrar Coordinator I

The Registrar Coordinator I provides customer service to internal and external parties through multiple means of communication. This position verifies student enrollment and degrees for different purposes. Completes incoming verification requests for current and former students. Handles student inquiries concerning verification, and other records-related topics.

Principal Duties & Responsibilities

• Provide high level of customer service to students, former students, faculty, staff, and third parties, upholding institutional standards, and supporting compliance with university policies and federal regulations (e.g., FERPA).
• Process registrations and Registrar-related forms and requests, including enrollment verifications, health insurance forms, licensure forms, certifications, loan deferment forms, minor declaration forms and College Reports.
• Respond to inquiries regarding academic records, enrollment verification, and related Registrar services.
• Monitor and resolve Verification Services issues in coordination with third-party vendors (e.g., National Student Clearinghouse).
• Maintain and update student records and data within the Student Information System (e.g., Colleague).
• Resolve non-routine registration and records issues through research, problem-solving and collaboration.
• Support records-related services, including document imaging and the accurate reporting of student enrollment data.
• Assist in streamlining and the implementation of Registrar processes and procedures related to Enrollment Verification Services.
• Special projects assigned by supervisor.

Knowledge, Skills, Abilities & Other Attributes

• Bachelor's degree required. Higher Education experience preferred or 1-3 years in related field.
• Proficient in data entry and the Microsoft Office Suite, preferred.
• Experience working with student information system, knowledge of Colleague a plus.
• Approachable with a strong customer service focus and proven ability to collaborate with stakeholders at all levels.
• Excellent written and verbal communication skills.
• Strong analytical and critical thinking skills with attention to detail.
• Able to manage multiple priorities in a fast-paced environment.
• Ability to work in a team environment as well as independently.

Unusual Working Conditions

• Adjusted hours required during registration period.
• Must assist at undergraduate and graduate commencement ceremonies.

This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.

Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.