Operations Coordinator, Meditz College; part-time

Fairfield University is a co-educational, comprehensive Jesuit university with a 200-acre campus located along the scenic shoreline community of Fairfield, CT. The University is comprised of approximately 3,500 undergraduate and 1,200 graduate students pursuing degrees within 5 schools:
The College of Arts and Sciences, The Charles

F. Dolan School of Business, The School of Engineering, The Marion Peckham Egan School of Nursing and Health Studies, and School of Education and Human Development. As an expression of our Jesuit, Catholic mission and identity, Fairfield embraces a liberal humanistic approach to education, encouraging critical thinking, cultivating free and open inquiry, and fostering ethical and religious values.

Job Title:

Operations Coordinator, Meditz College(part-time)

Department:
Meditz College of Arts & Sciences Dean’sOffice

Primary

Work Location:

Fairfield

Direct Supervisor:
Colby Lemieux

Basic Function:
Reporting to the Senior Assistant Dean for Student Success, the Meditz CAS Operations Coordinator positionplaces a strong emphasis on exceptional customer service and effective project management. As the primary point of contact for students seeking to engage with the Assistant Deans/Assistant Director, the Operations Coordinator plays a critical role in managing front desk operations, ensuring smooth day-to-day office functions, and delivering seamless support for various College and student-centered initiatives.

Unusual Work Conditions:
In rare instances, some evening hours may be requested

• Greet and assist visitors, answer telephone calls, andmanage Dean’s Office email resource account. This includes the following:
  • Addressing high volume inquiries from students, parents,faculty and staff
  • Scheduling student appointments for Assistant Deans/Assistant Director
  • Managing CAS Dean’s Office resource email account, inclusive ofresponding and/or triaging messages as appropriate, such as:
    • Course Withdrawals
    • Academic Standings:
      Mid-term Estimates /Early Alerts
    • Under-registered/Not Registered/Holds
    • Registration
    • Transfer Files
  • Prompt response to messages sent to casdean inbox
• Understanding of Frequently Used Policies
  • Knowledge of all academic related policies and procedures in Undergraduate Course Catalog
  • Ability to understand and assist student in generalpolicy/procedures such as:
    Course withdrawal process, academicdeadlines per the academic calendar, credit/no credit, voluntarywithdrawal process, credits from another institution, FERPA
• Docfinity – Electronic Filing System
  • Organization and management of documentation to studentelectronic files
• Project-Oriented Tasks
  • Managing student appointment data
  • Oversight and management of Assistant Dean/Directorcalendars/student appointments
  • designing of flyers and posters in Canva as needed
• Manage Forms/Transcripts:
  Online Forms
  • FERPA (Family Educational Rights and Privacy Act) compliance
  • Maintenance of electronic student records
  • Comprehensive student form management (Major, Minor, School Change, etc.)
    • Provide guidance to students on completion of forms
    • Distribute forms to appropriate dean for approval
• Office Maintenance
  • Ordering office supplies
  • Oversight of maintenance for office printer
  • Distributing incoming mail
  • Submitting work orders and maintenance requests
    
    Managing room reservations for Canisius Hall Room 8 conference room through the EMS platform
• Special Projects for Assistant Deans/Assistant Director andother Dean’s office staff as needed

Work Schedule:

25 Hr. / week

Employee Type:
Non-Exempt (Hourly)

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

The above information indicates the general nature and level ofwork performed by…