Client Account Manager

Expires on February 28, 2026

Albourne is an industry leading investment consultant with offices around the globe. Our firm of 630+ employees provides advisory services to investors, including institutional investors, financial intermediaries and family offices, on over $700 billion of alternative investments across the liquidity spectrum. We specialize in Hedge Funds, Private Equity, Real Assets, Real Estate and Dynamic Beta.

Albourne empowers its clients by providing Portfolio Advice, Research (Investment, Operational and Quantitative due diligence), Analytics (data and tools) and Implementation (middle and back office) services. We are committed to non-discretionary advice, fixed fee pricing and independence.

Albourne strives to be a sustainable company with three main goals:
1) Aspiring to be a multi-generational firm with broad internal ownership and a Partnership structure;
2) Treating our employees and clients fairly; and
3) Advocating for positive change for its benefit and for the alternative investment industry – best practices have always been a defining part of who we are.

We are looking for a professional client service individual to join our Portfolio team in our San Francisco, CA office. As a Client Account Manager, you will be the conduit through which Albourne provides investment advice to its clients including interacting with them on a daily basis. The Client Account Manager acts as the liaison between Albourne and its clients while supporting those who advise sophisticated investors regarding complex investments in alternative asset classes.

• Act as the daily liaison between clients and Albourne to ensure the delivery of advisory services
• Arrange for and participate in regular conference calls and face to face meetings between clients and Albourne analysts or external Investment Managers
• Ensure client deliverables are prepared, reviewed and presented to clients in a timely and accurate manner, to meet deadlines imposed by management and clients. If circumstances hinder the ability to meet a deadline, effectively and proactively communicate this with management and clients
• Ensure the internal database and knowledge management system are maintained with up to date information on the clients
• Manage new client account set up and provide training of Albourne’s systems and tools to assigned clients through online and in person demonstrations
• Monitor and maintain internal Albourne listings known as client due diligence requests, budgets, and client preferences
• Actively participate in the planning and execution of Albourne Client Events as requested. Participate in the promotion and registration of such events
• Work with the wider portfolio group to contribute ideas on how best to service clients based on an understanding of the client’s business
• Gain in depth knowledge of the clients’ interests to identify cross selling opportunities in coordination with the marketing team
• Partner with Portfolio Analysts to prepare portfolio, strategy, and fund level research for clients e.g. summarizing salient points from Albourne research pieces as requested by clients
• Proactively highlight new Albourne research to clients based on the team’s knowledge of their current and/or potential portfolio(s)
• Responsible for monthly feedback regarding client interactions and satisfaction
• Be fluent in Albourne industry initiatives to independently explain our positions, garner feedback and liaise with the appropriate Albourne representative to implement any change
• Report potential conflicts to and work with compliance to ensure appropriate disclosures appear on research reports
• Stay current with evolving internal systems and tools to enhance client service and internal collaboration. Drive process improvements by identifying operational inefficiencies and implementing structured solutions using Albourne’s systems and tools.
• Contribute to the development and refinement of project management best practices within the Client Account Management team

• Bachelor’s degree from an accredited college/university required
• Strong literacy in Microsoft Office
• Proactive self-starter and proficient in…