Client Service Representative

Job Description

Entry‑level role servicing clients’ payroll and data management needs, resolving payroll discrepancies while maintaining confidentiality.

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
• Update and maintain CRM system.
• Initiate ongoing client enrollment, education, and onboarding.
• Effectively handle inbound calls in a timely and friendly manner.
• Maintain confidentiality and act with integrity while handling sensitive information.
• Perform other duties as assigned.

• Ability to work with web‑based applications.
• Excellent organizational and time‑management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10‑key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.
• Associate’s degree or equivalent.

Connect Pay offers a salary commensurate with experience, a competitive benefits package including life, health, dental, vision, 401(k) retirement, and tuition reimbursement. EOE.