Lexus Service Advisor

Location:
Lexus of Westport – Fairfield, CT |
Full-Time

Lexus of Westport is seeking an experienced, customer-focused Service Advisor to join our luxury service team. If you thrive in a fast-paced environment, enjoy building lasting customer relationships, and are passionate about delivering an exceptional ownership experience, we'd love to meet you.

As a Service Advisor, you'll serve as the primary point of contact between our customers and service department, ensuring every visit is professional, transparent, and exceeds expectations.

• Greet customers promptly and provide an outstanding service experience
• Listen to customer concerns and accurately document repair requests
• Recommend maintenance and repair services based on manufacturer guidelines
• Prepare estimates and explain recommended repairs clearly
• Communicate with technicians throughout the repair process
• Keep customers informed with timely updates on vehicle status
• Review completed repairs, invoices, and maintenance recommendations upon delivery
• Help achieve department CSI, productivity, and sales goals

• Luxury dealership experience is a plus
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Excellent organizational and problem-solving abilities
• Computer proficiency; CDK experience is a plus
• Valid driver's license with a clean driving record
• 401(k) with Employer Contribution
• Paid Vacation, Sick & Personal Time
• Professional Training & Career Advancement
• Supportive, Team-Oriented Work Environment

Join Lexus of Westport and become part of a team dedicated to delivering the luxury service experience our customers expect.