Program Assistant

Program Assistant

The Program Assistant plays an essential role in creating a welcoming, organized, and family‑friendly environment where children and caregivers feel valued, supported, and connected. As one of the first points of contact for families, the Program Assistant ensures that interactions reflect the Fairfield First 5 Center’s commitment to warmth, inclusion, and meaningful, relationship‑centered engagement. The role balances family support with administrative coordination and operational functions, working closely with the Program Administrator and Center team.

The Fairfield First 5 Center (F5C), opening in Summer 2026, will serve as a vibrant hub for families with young children ages 0–5. Funded by First 5 Solano and operated by Bay Area Community Resources (BACR), the Center offers no‑cost parent‑child interactive classes, developmental screenings, parent education, leadership opportunities, and connections to community resources. The Center supports families in strengthening parent‑child relationships, building understanding of child development, supporting school readiness, and fostering healthy growth and well‑being.

• High school diploma or equivalent required; coursework in Early Childhood Education, Child Development, Human Services, or a related field preferred.
• Experience working with young children and families in an educational, community‑based, customer service, or family‑serving setting.
• Bilingual fluency in English and Spanish (spoken and written) required.
• Experience providing administrative or program support in a professional setting preferred.
• Preferred:
  Early Childhood Education (ECE) units and/or experience in an early childhood or childcare setting.
• Experience supporting family‑facing or community‑based programs.
• Experience with participant databases, data entry, or program documentation.
• Experience using Google Workspace (Docs, Sheets, Forms, Calendar, etc.).
• Knowledge of early childhood or childcare curricula and best practices desirable.

• Strong customer service and relationship‑building skills.
• Ability to communicate warmly and professionally with children, caregivers, colleagues, and community partners.
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
• Ability to balance administrative responsibilities with direct family engagement.
• Capability to work independently while contributing positively to a collaborative team.
• Maintaining confidentiality and exercising sound judgment.
• Willingness to learn new systems, curricula, and family support practices.
• Excellent verbal and written communication skills in English and Spanish.
• Ability to build trusting relationships with children, caregivers, colleagues, and community members from varied cultural, linguistic, and lived‑experience backgrounds.
• Strong interpersonal skills with a positive, solution‑focused approach.
• Ability to collaborate effectively across multiple staff roles and community partners.
• Proficiency with Google Workspace and basic office technology.
• Capability to utilize electronic data systems and maintain accurate documentation.
• Physical ability to regularly lift up to 25 pounds as part of classroom setup, event preparation, and Center operations.

Welcome and support new and returning families, creating a warm and positive first impression. Conduct Center tours, assist with participant registration, and help families access appropriate programs and services. Provide interpretation and translation for Spanish‑speaking families, staff, and community partners. Build relationships that encourage ongoing family participation and engagement.

Partner with the Program Administrator to support daily Center operations. Answer phones, complete clerical tasks, maintain records, and support participant data entry. Help prepare classrooms and program spaces for daily activities. Assist with marketing materials, communications, and program logistics. Support overall Center operations and shared team…