Teller - Southport, CT

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet identified needs.
• Actively engage in lobby management, meeting and greeting customers, and proactively inquire and take ownership to address their immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account service issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunities and provide introductions to appropriate banking partners.
• Complete branch‑related operational activities as appropriate (e.g., cash ordering, vault, ATM, wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML, BSA, KYC related activities.
• Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators.
• Complete other related duties as assigned.

• High school diploma or equivalent (GED) and minimum of 6 months of customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Demonstrated exceptional customer service.
• Well‑organized.
• Proven time‑management skills.
• Proven prioritization skills.
• Proficient with internet user‑level technology.
• Bilingual language skills preferred based on branch needs.

Ability to stand for long periods of time; prolonged use of hands and fingers; ability to lift light to heavy objects weighing 5lbs–30lbs; ability to read fine print; ability to interact with customers in an open, face‑to‑face work environment.

Pay range: $21.00–$31.98 hourly (USD). Compensation is determined by the candidate’s specific knowledge, skills, and experience.

Southport, Connecticut, United States of America.

M&T Bank is unwavering in providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.