Patient Representative- Waltham; Clinical Assistant​/Front Desk

Boston Children's Hospital
- Ophthalmology Foundation

and the job listing Expires on February 27, 2026

This position is 100% onsite at Waltham location.

Required schedule:
Monday and Wednesday – 10:00AM-6:30PM, Tuesday, Thursday, Friday- 8:30AM-5:00PM

The Patient Experience Representative will be responsible for:

• Provides positive and effective customer service that supports unit operations.
• Collaborates with referring providers and practices.
• Obtains required authorizations to compile patient and staff schedules.
• Schedules patients and supports the patient encounter
• Check In / Check Out:
  • Greets and directs patients, families and visitors.
  • Monitors daily schedule and coordinates flow with clinicians /supervisor.
  • Reconciles payments and prepares deposits, provides record of transactions in Hospital systems
  • Facilitates and directs communication with Financial Counseling.
• Administrative:
  • Schedules meetings, programs and events.
  • Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
  • Provides routine clerical support as needed.
• Process Improvement:
  • Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
  • Assists in implementing change in internal systems and procedures.
• High School Diploma or GED required. Bachelor’s degree preferred
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.