Information Technology - Senior Systems Analyst

3135 Easton Turnpike, Fairfield, CT 06825, USA

Posted Wednesday, February 4, 2026 at 5:00 AM

As one of the nation’s largest Catholic universities and among the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs.

Nearly 10,000 students attend the University’s nine colleges and schools:
College of Arts & Sciences;
School of Communication, Media & the Arts;
School of Social Work;
School of Performing Arts;
College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology;
School of Computer Science & Engineering and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si’ campus, stands out from other Catholic universities as it was established to be led by the laity. This contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts and, at the same time, cultivates students to be forward thinkers who enact change—in their own lives, professions and in their communities.

The Princeton Review includes SHU in its Best 391 Colleges: 2026 Edition and Best Business Schools: 2025 Edition. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio; a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre.(Use the "Apply for this Job" box below)..edu

Only applications submitted through the official Careers at SHU site will be accepted for employment consideration. If you are viewing this job advertisement through a different site, please visit Careers at SHU to submit a formal application.

Qualified candidates are invited to submit a complete application and resume via our online application system. A cover letter or statement of interest is also preferred for all staff positions.

Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position.

Position Summary

Provide system administration, support, and systems analysis of assigned applications. Provide level 2 software application support for the university user community. Resource for level 1 for support and training to ensure timely resolution of tickets.

• Troubleshoot software related issues as level 2 for applications.
• Monitor, maintain, and coordinate minor upgrades for technology systems in assigned area of responsibility, which includes problem solving, and implementing system modifications.
• Coordinate the execution of user acceptance testing procedures and develop test cases to serve the overall quality assurance process.
• Analyze business process issues and/or problems and provide consulting assistance to system users; conduct research on possible solutions and make recommendations based on findings; suggest, design, test, implement, and evaluate solutions.
• Brainstorm new ways to add more functionality to systems.
• Coordinate creation, updates, and retirement of interfaces for supported applications.
• Demonstrate thorough and friendly customer service to the university community.
• Communicate clearly and professionally, both verbally and in writing, to different audiences.
• May perform all or some of the responsibilities above and other related duties as assigned.

Knowledge, Skills, Abilities, & Other Attributes

• Bachelor’s Degree in a computer-related or business-related discipline required.
• Minimum 5 years of experience in system administration, level 2 application support, and troubleshooting.
• Experience with and understanding of the academic environment and familiarity with academic-related applications preferred.
• Experience with SQL is required.
• Experience with CRM/SLATE preferred.
• Excellent analytical and…