Information Technology - Systems Analyst

Location

3135 Easton Turnpike, Fairfield, CT 06825, USA

Provide software application support for university user community. Responsible for communicating with end users, analyzing issues and resolving them, and assisting Senior Systems Analysts.

• Manage IT Service Management tool to provide application end-user support, including researching user complaints, troubleshooting issues, escalating to Senior System Analyst or engaging vendor if appropriate, and answering technical questions, in a timely manner.
• Document technical information, processes, and issue resolution for supported applications.
• Maintain system integrity and security by managing user accounts and permissions.
• Develop and facilitate user training for supported applications.
• Assist Senior Systems Analyst with application configuration and enhancements.
• Demonstrate thorough and friendly customer service to end users.
• Communicate clearly and professionally, both verbally and in writing, to different audiences.
• May perform all or some of the responsibilities above and other related duties as assigned.

• Bachelor’s Degree in a computer-related or business-related discipline required
• Minimum of 2-5 years of experience in an application or technical customer support role
• Experience with and understanding of academic environment and familiarity with academic-related applications preferred
• Propensity to learn new technology quickly and apply working knowledge
• Capacity to define problems, collect data, establish facts, and draw valid conclusions
• Exceptional verbal and written communication skills as well as strong interpersonal skills
• Excellent organizational skills and attention to detail
• Possess a strong work ethic and team player mentality
• Ability to work under minimal supervision

Working after hours, on weekends, and holidays to complete assigned tasks is sometimes required.

Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position. Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff.

As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.