Infrastructure Engineer

Hybrid Cloud And On-Premises Infrastructure Support

Are you ready to make a significant impact by supporting and enhancing our hybrid cloud and on-premises infrastructure?

This role is essential for providing comprehensive systems administration and engineering support across our diverse IT environment. You will collaborate with a specialized team to ensure the seamless operation of our infrastructure, contributing to the organization's efficiency and security. Your proactive approach will drive automation, process improvements, and innovative solutions.

• Perform core systems administration and engineering tasks, including upgrades, patching, monitoring, and general health checks.
• Collaborate with team members on projects while independently managing operational tasks.
• Support cloud operations through patching and automation using AWS Systems Manager (SSM) and other platforms.
• Maintain system security by managing patches, updates, and best practices for both cloud and legacy systems.
• Manage security and compliance basics, including account reconciliation, certificate management, and backup troubleshooting.
• Monitor and validate backups, producing clear reports on status and recovery readiness.
• Ensure comprehensive inventory of server hardware and software, tracking system connections and dependencies.
• Co-manage Proofpoint for email security, including configuration and incident response.
• Develop and maintain playbooks, procedures, and alert response guides.
• Identify opportunities for automation, training, or process improvements and implement them.
• Troubleshoot complex issues from first principles, documenting findings and solutions.
• Engage with faculty, staff, and IT team members on projects, providing clear technical advice.
• Document work and share knowledge in team meetings.

• Bachelor's degree in a related field or equivalent hands-on experience strongly preferred.
• At least 2 years of relevant IT experience in systems administration or engineering.
• Proven ability to learn new tools quickly and support both modern cloud platforms and legacy systems.
• Strong troubleshooting skills and ability to think from first principles.
• Experience with Power Shell and Bash for scripting and automation.
• Working knowledge of AWS, Azure, Microsoft 365, Okta, Proofpoint, Crowd Strike, Windows Server, Linux, VMware ESXi, Rubrik, and Infoblox.
• Ability to write playbooks, runbooks, or standard procedures.
• Experience with account hygiene, certificate management, and backup troubleshooting.
• Clear communication skills, especially explaining technical details to non-technical people.

At Talent Wave Associates, we connect outstanding talent with exceptional opportunities. We're proud to be an Equal Opportunity Employer and are committed to fostering an inclusive, people-first recruiting experience.