Supply Chain Planning Manager

Company Overview

Bigelow Tea is the number one specialty tea company in the United States. We are a family‑owned and operated business and a Certified B Corporation. Being a certified B Corp officially recognizes a commitment that has been part of the company’s DNA since it was founded 80 years ago. Our purpose has always been about much more than making profits. We are committed to good citizenship, ethical business practices, accountability, transparency, protecting the environment, sustainability and supporting our communities.

We pride ourselves in caring about each and every one of our employees. We have a long‑term outlook and are constantly working to create an environment that inspires people to make positive contributions every day. Bigelow is currently looking for a selective, talented individual, that shares our values, to join our growing team.

Provide customers with the freshest product while maintaining order fill standards and meeting company inventory goals. Develop and implement production plans that optimize the supply chain (people, machines, and systems).

The Manager of Supply Chain Planning will develop the master production schedules for all manufacturing operations as guided by the corporate capacity and inventory plans. This position is responsible for maximizing customer service, optimizing working capital and ensuring operational efficiencies.

• Ensure customer service metrics are met or exceeded through optimized inventory management.
• Balance resources against customer expectations and manufacturing parameters.
• Set departmental goals that align with strategic direction of the company.

• Review the sales forecast for all finished good items and develop and/or supervise the development of monthly production plans that support the company’s strategy. Monitor results and course correct when necessary.
• Lead the daily activities of the planning department.
• Engage in the Sales and Operations Planning process for the Supply Chain team. Partner with Sales and Finance to continuously improve the company’s S&OP.
• Collaborate with Sales and Marketing, Operations, R&D, Purchasing and Quality to actively engage and support all new products and restage activities.
• Manage the Supply Chain Planning team. Train and develop all department staff.
• Manage the Supply Chain Data Analyst to ensure department reports are completed on a timely basis and mater data is entered correctly.
• Execute all corporate inventory policies. Provide input to periodic review of policies and suggest improvements as needed.
• Oversee the efficient transfer of materials and finished goods between all plants based on transfer Game Plan.
• Miscellaneous tasks as assigned by the Sr Director of Supply Chain Planning.
• Support the organizational Mission Statement.

• Recruit, train and inspire team.
• Establish annual performance goals for team members with input from Sr Director of Supply Chain Planning. Provide regular performance feedback, including the identification of opportunities for improvement, to drive individual growth and development.
• Support initiatives that drive the company values throughout the department and organization. Maintain alignment with the broader Supply Chain team.

• Excellent oral / written / interpersonal communication skills with the ability to influence others.
• Ability to effectively present information to top management.
• Strong analytical and problem‑solving skills.
• Ability to train, motivate, coach, and develop individuals
• Demonstrated Project Management experience and strong cross‑functional team orientation.

• Senior Supply Chain Planner (1)
• Supply Chain Planner (2)
• Supply Chain Data Analyst (1)

• Bachelor’s degree preferred in Supply Chain, Operations Management, or other technical discipline. Master’s degree is a plus.
• APICS certification a plus.
• 7 to 10 years of experience leading and developing a supply chain planning team in a high‑volume CPG company.
• Strong proficiency with ERP system, databases and Excel.

• Up to 10%, as needed.

Bigelow Tea is an Equal Opportunity Employer. Bigelow Tea does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.