Senior Account Director
Job in
Fairfield, Fairfield County, Connecticut, 06828, USA
Listed on 2026-09-08
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-08
Job specializations:
-
Management
Client Relationship Management, Operations Management, Project & Program Management
Job Description & How to Apply Below
- Manage the client relationship and provide exceptional client service
- Deliver on all aspects of the contract
- Set account strategy, establish goals, and lead and manage functional Directors and/or Sr. Managers
- Manage day-to-day client relationships for one or more client accounts across multiple geographic regions within Global Occupier Services
- Oversee service delivery excellence, client experience and relationship management, talent management and team development, and financial performance
- Align real estate services with the client’s business goals and strategies
- Implement vision, strategy, and measurement metrics for applicable service lines
- Implement and manage account governance processes
- Manage contract delivery and deliverables
- Identify opportunities to enhance service solutions and capabilities
- Assist with risk mitigation and dispute resolution
- Develop account talent in partnership with HR, including diversity, equity and inclusion, talent reviews, performance reviews, and succession planning
- Support collaboration and performance of Finance, HR, Sourcing, Legal, Operations, and other partners
- Manage account P&L, profitability, and overall financial performance
- Contribute to C&W service and financial performance through cross-selling and relationship/contract expansion
- Ensure quantitative and qualitative analytics and evidence-based decision-making
Requirements
- Bachelor’s degree required
- Minimum of 10 years at management level or other similar capacity
- Experience in directly leading and managing teams, and managing people-managers
- Client, P&L and contract management experience
- Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting
- In-depth understanding of the business impact of technical contributions
- Master’s degree or MBA preferred
Core Competencies
Demonstrates expertise in client relationship management, contract delivery, and financial performance oversight, with a strong focus on aligning real estate services with client business goals. Proven ability to lead teams, manage P&L, and implement strategic initiatives for service excellence.
Highest-signal resume keywords
- Client Relationship Management
- P&L Management
- Contract Management
- Integrated Facility Management
- Team Leadership
Hard Skills
- Account Strategy
- Service Delivery Excellence
- Risk Mitigation
- Quantitative Analytics
- Qualitative Analytics
Soft Skills
- Exceptional Client Service
- Talent Management
- Collaboration
- Dispute Resolution
- Diversity, Equity, and Inclusion
Certifications & Qualifications
- Bachelor's Degree
- Master's Degree
- MBA
Industry Keywords
- Global Occupier Services
- Integrated Services Account
- Project & Development Services
- Transaction Management
- Portfolio Administration
- Strategic Consulting
Position Requirements
10+ Years
work experience
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