Member Experience Ambassador Part Time

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you’re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well‑being and future – both on and off the job. When you grow, we grow.

• Weekly Pay:
  Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships:
  Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off:
  Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan:
  Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan:
  Accumulate funds through after‑tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
• Ensure flawless execution; hold yourself accountable.
• Act with honesty and integrity, leading with the member in mind to address concerns and escalating appropriately.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, working together with collaboration and respect to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Commit to GOLD Member Standards:
  Greet, Anticipate, Appreciate (GAA);
  Fast, Friendly, Full, Fresh, Clean.
• Work with commitment and pride to deliver GOLD‑ Grand opening look daily:
  Clean and organized, inside and out.
• Understand how to access and read production and/or financial performance reporting for your department; see the connection between consistent execution and business impact.
• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow the BEST procedures (bottom of the cart, electronics, self‑checkout, and thanking the member) including cross‑checking merchandise with member register receipts and verifying high dollar value items; record discrepancies and notify frontline to rectify immediately.
• Audit Express Pay, BOPIC, Curbside Pick‑up, and Same Day Delivery according to company procedures.
• Ensure execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect team members, members, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance – an essential function of this job.

• Strong interpersonal skills and an attention to detail.
• Basic math skills preferred.
• Ability to use a…