Associate Manager - STORE - Factory

Job Summary

As an Associate Manager, you will be a key member of the leadership team, responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You will provide immediate feedback and coaching to maximize team performance, and while owning a key area of the business, you will step into other roles as needed to maintain operational excellence.

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the Store Director and management team to create a collaborative working environment for all associates.
• Ensure the team is consistently on track to exceed goals and provide best‑in‑class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor as needed.

• Have 3+ years of full‑time retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Can bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

$29.25 - $36.50

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J.Crew, J.Crew Factory, and Madewell.
• Competitive Paid Time Off (PTO) plan, including paid holidays.
• 401(k) plan with company matching contributions.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

We are an equal opportunity employer. We affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin, citizenship, immigration status, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation, or any other basis protected under applicable law.