Guest Service Supervisor

Guest Service Supervisor

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to ensure in‑stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

• Must be available to work flexible hours that may include day, nights, weekends, and/or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for the position.
• Ability to freely access all areas of the store including the selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb, and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (e.g., cooler, outside, etc.).
• Must have reliable transportation.
• High School Diploma (or equivalent).

Pay Range: $19.73 – $22.94 per hour.

• Competitive Pay – competitive salaries and opportunities for growth.
• Health & Wellness – Medical, Dental, Vision, and Life Insurance, plus additional wellness support.
• 401(k) – company match.
• Tuition Reimbursement – available after 6 months of service.
• Professional Development – internal development programs and on-demand learning opportunities.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.

If you have a disability and need an accommodation to apply, please contact our recruiting department at 781‑747‑9675 or 781‑7GP‑WORK.