Lead Generation Associate – Inbound

Lead Generation Associate – Inbound

Recruitment began on January 23, 2026

and the job listing Expires on February 23, 2026

As a Lead Generation Associate – Inbound, you will be the first point of contact for prospective customers, providing real-time assistance and guiding them through the initial stage(s) sales process. Your role is critical in creating a positive customer experience, identifying needs, and connecting prospects with our sales team.

• Engage with customers via live chat, phone, email, and web forms, delivering prompt and professional assistance.
• Qualify inbound sales leads by understanding customer needs.
• Actively support pre-sales and post-sales inquiries, ensuring customers receive accurate and helpful information.
• Schedule appointments with qualified prospects to advance the sales process.
• Demonstrate strong product knowledge and technical selling skills across all core offerings.
• Leverage expertise in Konica Minolta hardware and services to identify solutions and educate customers on features and benefits.
• Collaborate with internal teams to resolve complex customer requests.
• Maintain accurate records in the CRM system, including appointment scheduling and lead tracking.
• Document product issues and share customer feedback to help identify trends and improve the overall experience.
• Perform data entry and reporting tasks to support management.
• Manage time effectively to meet personal and team goals while contributing to a collaborative inside sales environment.

• Proficient with computers and able to quickly learn customer service and CRM software.
• Strong interpersonal, verbal, and written communication skills.
• Ability to engage in dynamic, unscripted conversations with customers.
• Exceptional attention to detail and organizational skills.
• Positive, adaptable, and solutions-oriented mindset with the ability to multitask.
• Comfortable speaking with customers over the phone.
• Prior experience in customer-facing or customer service roles preferred.
• Ability to work an 8-hour shift between 8:00 AM – 8:00 PM ET.

• Microsoft Suite:
  Including Teams, Outlook, and Excel.
• Salesforce:
  Basic CRM knowledge preferred.
• AI Tools:
  Familiarity with using AI for efficiency and productivity.

• Daily minimum interactions: 60
• Conversion rates for inbound communications to appointments and sales.
• Total appointments booked.
• Response time in live chat.
• Client satisfaction scores (Net Promoter Score).
• Lead conversion and distribution rates.
• Contribution to pipeline revenue through inbound sales.