Mobile Associate - Retail Sales

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast‑paced environment where technology innovations, customer needs, and the retail experience constantly evolve. They immerse themselves in significant connections with customers and build new and deepening relationships across the wireless industry.

They are learning role, working with their team and proactively building skills in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

• Build proficiency related to serving and selling to customers, while providing a world‑class customer experience and building loyalty by helping customers pick up where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including accessories and cutting‑edge IoT devices.
• Approach service and sales needs with composure, integrity and compassion.
• Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate coverage, plan benefits and the impact of unlimited data.
• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment while supporting team initiatives and fostering an inclusive environment.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, retail environment preferred. (Required)

Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required:

No

DOT Regulated Position:
No;
Safety Sensitive Position:
No

Hourly Base Pay: $18.00 plus $5.00 per hour training pay.

Within the first 90 days of employment, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based on any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.