Account Manager

Our client is continually leading the industry in the design, development, manufacturing and deployment of controls, monitors, sensors and IoT connectivity for food service outlets and original equipment manufacturers (OEMs) that reduce costs, drive productivity, and increase guest satisfaction. They feature a growing number of products that incorporate IoT/cloud connectivity, and can be found in leading QSRs, casual and fine dining restaurants, convenience and grocery stores, schools, hospitals, stadiums and more globally.

The Account manager is responsible for coordinating and supporting the efforts of business development, sales, and marketing.

In this role, you will be a hands‑on individual contributor in Sales and customer relationships, reporting to the Senior Account Manager.

• Build and maintain strong customer relationships by partnering with the solutions manager and independent manufacturer reps to support existing and prospective accounts. Conduct forecasting and business analysis to understand sales gaps and customer needs.
• Manage timely and accurate order entry, including pricing validation, ERP data maintenance, customer account updates, and lead‑time tracking.
• Support strategic sales initiatives for key accounts by contributing to planning, execution, and opportunity development.
• Generate and present proposals and quotes for the solutions manager, including transactional and new‑business opportunities.
• Coordinate with manufacturing to ensure on‑time shipments, proactively managing order changes and tracking expected vs. promised ship dates.
• Process return material authorization (RMA) requests and resolve service or warranty issues.
• Perform customer onboarding, including subscription setup, recurring billing configuration, account documentation, and required forms (e.g., W‑9s).
• Deliver exceptional customer service to both internal and external stakeholders.
• Serve as a primary point of contact for product and sales inquiries, supporting clients throughout the sales cycle.
• Proactively drive new orders and sales opportunities through direct customer outreach, including advance communication to OEM customers with long lead times.
• Assist with tracking, administration, and management of new sales opportunities.
• Collaborate with Sales and Technical teams to provide recommendations and prepare pricing for new solutions, upgrades, and add‑ons for both new and existing clients.

• 2-5 years’ relevant experience in a proactive customer support role or field sales role in a manufacturing environment.
• Bachelor’s degree in business or related field.
• Experience in a SaaS Technology company a plus.
• Advanced proficiency in Microsoft Office, ERP, and CRM software packages.
• Strong verbal and written communication skills.
• Strong business knowledge of various functional areas including Sales, Operations, Finance, and IT preferred.
• International Sales and shipping experience, freight‑forwarding is desired.
• Ability to multi‑task and deliver work assignments to various constituencies with competing needs.
• Occasional travel will be required for some customer visits and trade shows in the future.

All inquiries are held in strict confidence. If you or someone you know is interested in this position, please submit a resume or contact us.