AMCA Customer Service Representative

Company

Description:

American Medical Certification Association (AMCA) is a professional organization focused on providing nationally recognized certifications for allied health professionals. The association supports individuals and educational institutions by offering industry-relevant exams that help validate skills and enhance career opportunities. AMCA works closely with schools, employers, and healthcare organizations to maintain high standards in certification and testing. The organization values integrity, service, and continuous improvement in supporting the healthcare workforce.

Team members contribute to a mission that positively impacts candidates seeking to advance in the medical field.

The AMCA Customer Service Representative is a full-time, on-site position based in Fairfield, NJ. This role is responsible for responding to inquiries from candidates, schools, and partners via phone, email, and online platforms, providing accurate information about certifications, exam registration, and results. The representative will assist with troubleshooting account issues, guiding users through online portals, and escalating complex concerns when needed.

Daily tasks include documenting interactions, updating candidate records, and ensuring timely follow-up to maintain strong relationships.

• 401(k) plan
• Monthly travel reimbursement
• Performance bonuses
• Paid holidays, vacation, and sick time

• Strong communication and people skills
• A helpful, patient, and problem-solving mindset
• Bilingual skills are a plus (but not required)
• Basic computer skills, including Microsoft Word, Outlook, and Excel
• Ability to stay organized and multitask in a fast-paced office environment
• Dependable with a strong work ethic

• Full or part-time available
• Day, evening, and Saturday hours offered.