Customer Success & Solutions Manager

Customer Success & Solutions Manager

You're someone who enjoys working directly with customers and helping them get the most value from digital products. You can move comfortably between product demonstrations, onboarding sessions, integration discussions, and customer success reviews. You're equally focused on helping customers solve problems today and shaping better products for tomorrow.

The Mission

As a Customer Success & Solutions Manager, you will own the customer journey from late-stage sales through onboarding, adoption, and ongoing growth. You will work directly with customers to understand their business needs, demonstrate product capabilities, guide implementations, and ensure they achieve measurable value from our solutions.

You will serve as a bridge between customers and internal teams, partnering closely with Sales, Product Management, Engineering, and Support to create a seamless customer experience across one or more digital products.

Key Responsibilities

• Support the Sales Process: Partner with Sales teams to demonstrate product capabilities, answer customer questions, and help prospects evaluate solutions.
• Lead Onboarding & Adoption: Guide customers through onboarding, training, and configuration activities while driving long-term product adoption and engagement.
• Coordinate Implementations & Integrations: Work with customers and internal teams to support implementation activities, integrations, and data exchange requirements.
• Manage Customer Relationships: Serve as a trusted advisor, building strong customer relationships and ensuring customers realize ongoing value from our products.
• Capture Customer Feedback: Gather customer needs, enhancement requests, and product feedback, partnering with Product Management to shape future improvements.

Who You Are

• You enjoy helping customers solve problems and achieve outcomes.
• You are equally comfortable leading a demo, onboarding a customer, or coordinating an integration.
• You build trust quickly with end users, business stakeholders, and internal teams.
• You are proactive, organized, curious, and accountable for results.

• Customer-Facing Experience: 3+ years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a similar role.
• SaaS or Digital Product Experience: Experience supporting software, SaaS platforms, digital products, or technology-enabled services in a customer-facing capacity.
• Demonstration & Training Skills: Comfortable delivering product demonstrations, onboarding sessions, and customer training for both business and technical audiences.
• Technical Aptitude: Able to understand integrations, data flows, APIs, and technical concepts while working effectively with engineering teams.
• Communication & Organization: Strong communication, relationship-building, and project management skills with the ability to manage multiple customers and priorities.

Compensation

The expected salary for this position is $95,000 to $115,000 per year. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
  • Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.