Technical Manager Hardlines Physical and Mechanical

Job Description

Job Summary

The Technical Manager is responsible for providing technical and regulatory expertise across a broad range of consumer product categories, including toys, juvenile products, furniture, sporting goods, DIY and home improvement products, housewares, and general merchandise.

Key Responsibilities

• Serve as a subject matter expert on consumer product safety, regulatory compliance, performance requirements, and testing requirements across multiple product categories.
• Interpret U.S. and Canadian regulations, standards, retailer requirements, and test methods to support clients and internal stakeholders.
• Monitor and communicate regulatory developments, standards revisions, enforcement actions, recall activity, and industry trends.
• Provide technical support to sales, account management, and business development teams during client engagements, proposals, and strategic initiatives.
• Serve as a technical advisor for key clients, retailers, manufacturers, and industry stakeholders on product safety and compliance matters.
• Prepare, review, and approve test plans, test protocols, and other technical documentation
• Collaborate with laboratory personnel to ensure consistent interpretation and application of regulations, standards, and test requirements.
• Participate in Standards Development Organizations (SDOs), and industry associations.
• Develop and deliver technical training programs, webinars, workshops, and presentations for clients, retailers, suppliers, laboratories, and internal teams.
• Create presentations, webinars, technical bulletins, guidance documents, and customer-facing educational materials.
• Mentor and provide technical guidance to other technical team members and laboratory personnel to support professional development and technical consistency.
• Support initiatives and contribute expertise to technical service development and process improvement projects.
• Ensure projects are completed according to established timelines, and client expectations.
• Build and maintain strong relationships with internal and external stakeholders, including manufacturers, importers, retailers, industry associations, and regulatory bodies.