Title Specialist II; Manheim

Responsibilities

• Process and re‑assign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Perform other duties such as processing sale day transactions and providing customer service.
• Resolve issues with customers, as they are presented either upon discovery or in response to a customer call.
• Work exception queues identified by the system.
• Resolve exceptions by completing documentation, submitting to the State, and/or working with the customers.
• Request Power of Attorney (POA) from customers.
• Request funds to pay state fees.
• Complete title validation.
• Receive POA document sent by the customer.
• Monitor aging of titles.
• Retrieve new title docs sent by state.
• Update & validate exception title in the system.
• Record costs of fixing title.
• Notarize documents

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
• OR 5 years’ experience in a related field.
• Effective communication skills and a strong customer service attitude.
• Bending and light lifting 10 lbs. or less
• Must have strong organizational skills and be very detail-oriented
• Previous vehicle title experience and title handling
• Ability to recognize title brands and other relevant notations related to titles is a requirement
• Ability to type and use 10-key proficiently required
• Sitting and standing for extended periods of time
• Extensive detail handwritten and computer work
• Valid Notary or ability to become Notary required

Office Setting