Commercial Collections Manager

Overview

Position Title: Commercial Collections Manager

Advanced Recovery Group is seeking a skilled Collections Manager to oversee a team of collection agents in the MCA (Merchant Cash Advance) collections field. The ideal candidate should exhibit exceptional communication and negotiation skills, coupled with the ability to learn legal procedures related to pre- and post-judgment cases quickly. If you have innovative ideas and fresh perspectives geared toward enhancing team efficiency, then ARG is the perfect fit for you!

Advanced Recovery Group (ARG) functions as a comprehensive collection agency, providing efficient management solutions with professionalism and effectiveness. Positioned to lead in the commercial collections industry, ARG is dedicated to delivering exemplary service to financing entities throughout the US.

• Base Salary Pay Range: $80k-$120k
• Plus, uncapped monthly commission based on team performance
• Medical/ Dental/ Vision/ Life/ Disability/ 401 (k) Benefits Packages for individuals
• Quarterly Team Building Outings
• Weekly Sponsored Lunches

Responsibilities:

• Supervise and mentor a team of 10+ collection agents, offering guidance, support, and ongoing training as required to enhance productivity and success rates.
• Generate regular reports on team performance and financial transactions.
• Manage and resolve escalated calls promptly.
• Monitor and track key performance indicators (KPIs) and oversee daily cash collection activities.
• Prepare cash forecasts based on historical payment data and current outstanding balances.

• Excellent written and verbal communication skills along with being highly organized and detail oriented.
• Advanced computer skills, including familiarity with collections platforms, MS Office Suite, and Excel.
• Capacity to manage large volumes of data with an analytical mindset and problem-solving abilities.

At Advanced Recovery Group (ARG), our company culture is deeply rooted in dedication, professionalism, and innovation. We foster an environment that encourages collaboration and empowers individuals to bring forth their unique perspectives and ideas. With a focus on excellence in service delivery, we prioritize continuous improvement and learning, ensuring that our team stays ahead in the dynamic landscape of financial services.

At ARG, we value diversity and inclusivity, recognizing the strength that comes from embracing varied backgrounds and experiences. Together, we strive to create a supportive and rewarding work environment where every team member can thrive and contribute to our collective success.

- 2+ years of experience in managing a collections team of 10+ staff, preferably in Commercial Financing/ MCA.

- Preferred:
Bachelor’s degree in accounting or finance

- 2+ Years of debt collection preferred.

- North Jersey-based/In-office position.

Job Type: Full-time

• 401(k)
• Health Insurance
• Vision Insurance
• Paid time off

Experience:

• Collection Management: 2 years (Required)