Branch Support Representative

Overview

Responsible for a variety of regular and recurring moderately to complex operational functions supporting the Bank’s Retail Branch operations. Act as a liaison between Retail leadership, the Branch teams and our internal or external partners.

• Provide professional and courteous support and guidance to retail branch team members within areas of purview; make recommendations and elevate as needed.
• Perform a variety of client and account changes as submissions are received by the branches or other areas.
• Provide open communication and carry out the implementation of new or revised policies, procedures, and products/services.
• Maintain thorough and current knowledge of all applicable federal, state, and local regulations as well as internal policies, procedures, and processes; monitor adherence to regulations, policies, and procedures; and ensure employees needing assistance can carry out tasks to completion.
• Serve as a subject‑matter expert for all procedures relevant under their purview.
• Ensure that the quality and integrity of branch operations are maintained.
• Provide feedback regarding improvements in service delivery, processes, and equipment needs.

• High school diploma or equivalent required.
• Minimum of 6 months of related experience or equivalent, preferably in retail banking.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Proficiency in Microsoft Office Suite required.
• Knowledge of Fiserv Premier system a plus.

Salary: $50,000 to $65,000