Member Service Center Representative

Polish & Slavic Federal Credit Union

We are committed to supporting our employees’ overall wellbeing by providing a competitive benefits package that includes medical, vision, and dental insurance, retirement plans, life insurance plans, tuition reimbursement, pet insurance, and a generous paid time off policy with vacation, personal and sick time, and a birthday day off.

• Represent the Credit Union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in processing transactions.
• Provide telephone-based general and specific service-related information concerning Credit Union products, services, or policies.
• Respond to members’ requests, problems, and complaints, or direct them to the proper person for specific information and assistance.
• Cross-sell and/or promote PSFCU products and services to current and prospective members.
• Assist members in balancing their accounts.
• Research account discrepancies.
• Provide member service for online banking setup.
• Process stop payment requests for share drafts and revoke authorization for ACH debits.
• Accept member requests for draft copies, statement copies, account history, and tax forms.
• Maintain comprehensive knowledge of the Credit Union’s products and services to ensure effective cross‑selling.
• Provide member services to ATM, VISA, and debit card holders.
• Open, create, and close ATM and debit card accounts.
• Facilitate Visa card, debit card, and ATM card activation.
• Process payments for Visa credit cards and loans.
• Order and reorder checkbooks from Harland Clarke.
• Open new memberships and share draft accounts over the phone.
• Provide information regarding consumer loans, real estate loans, business loans, and VISA cards.
• Accept credit card and vehicle loan applications.
• Perform name and address verification for merchants with respect to Visa and debit cards.
• Provide service and information resources for co‑workers.
• Effectively promote Credit Union products and services through established sales and service techniques.
• Temporarily increase credit limits on credit cards up to the maximum amount specified for this position.
• Perform any other duties or responsibilities as required or assigned.

• High school diploma.
• 1–3 years of experience in a financial institution.
• At least 1 year of experience in a call center or as a customer service representative.
• Basic computer skills and knowledge of computer software programs.
• Ability to cross‑sell products.
• Fluency in spoken and written Polish.
• Preferred: zero to one year of work experience in a financial institution, but not required.

Pay: $20.00 – $22.26 per hour.

AN EQUAL OPPORTUNITY EMPLOYER.