Field Service Technician​/Assembler

Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At Pro Mach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading.

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Pace Packaging is seeking a talented Field Service Technician/Assembler to contribute to the success of the organization through technical field support to continue our strong customer loyalty and recognition as a leader in customer service. The successful candidate will demonstrate excellent technical installation, start-up and troubleshooting skills.

Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery.
Perform in‑factory startup commissioning of Pace machinery at customer location.
Perform in‑factory repair/servicing of Pace machinery at customer location. Services include troubleshooting machinery inefficiencies and making required adjustments, performing audits, installing upgrades, and follow‑up operator training.
Generate detailed service reports.
Engage with customers in pursuit of aftermarket sales opportunities including machine upgrades or retrofits, additional service opportunities, and recommendations on stocked spare parts.
Set up and testing of variable frequency drives, and servo controllers.
Build, set up, perform factory acceptance testing on new equipment at the manufacturing facility.
Provide support in the shop as an Assembler during periods when field assignments are not scheduled. Work flexibly between field and shop operations, assisting with assembly tasks in the shop when not performing field duties.

High School Diploma, associate's degree in related technical field (mechanical and electrical) preferred.
Strong mechanical and electrical background with custom machine start‑up/repair/maintenance experience preferred.
Basic knowledge of Allen Bradley Programmable Logic Controllers.
Ability to read & understand engineering designs, including wiring schematics.
Proficient in Microsoft Office software for technical reports and training requirements.
Good communication and interpersonal skills and a strong customer service focus to work toward getting a customer up and running as soon as possible.
Good problem‑solving skills and independent judgment.
Ability to conduct a high‑level training program with customer personnel on equipment.
Ability to work independently, maintain a positive attitude and work well with all levels of management and operators.
Willingness to travel more than 75% of the time, both domestic and internationally. Non-travel time will be spent working in the plant.

• Preferred Dedicated:
  Devoted to a task or purpose with loyalty or integrity
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic:
  Shows intense and eager enjoyment and interest
• Team Player:
  Works well as a member of a group
• Goal Completion:
  Inspired to perform well by the completion of tasks
• Flexibility:
  Inspired to perform well when…