Aftermarket Parts Sales Specialist

Join Pro Mach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At Pro Mach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

Do we have your attention? Keep reading.

Pace is a division of Pro Mach, a leading provider of integrated packaging and processing solutions for over 20,000 customers worldwide. Through multiple brands, Pro Mach provides product packaging and processing equipment, PMMI certified training, installation, parts, and service for primary and secondary packaging, flexible packaging, end-of-line packaging, and identification and tracking. For more information on Pro Mach’s brands visit  Pace is seeking a Sales Parts Specialist in their Fairfield, NJ offices.

Provide in-depth aftermarket parts sales support with a goal to exceed company aftermarket part sales orders and revenue targets.

Understand our customers' business requirements.

Serve as focal point for customer inquiries regarding replacement parts for their equipment.

Research information necessary to provide customer with correct part and price information.

Evaluate machinery parts applications and research machinery drawings and bills of materials as necessary.

Provide customers with post-sales follow up if there are delays or any other concerns

Effectively promote aftermarket machine parts/kits/upgrades by analyzing customer’s existing machinery and potential needs

Increase parts sales volume through direct-sales efforts and managing various aspects of the sales cycle.

Build relationships and build customer confidence through positive customer contact.

Liaise between part sales and engineering to develop solutions for customer needs and specification.

Coordinate with corporate marketing dept as necessary to develop effective Aftermarket parts and service marketing materials.

Coordinate and communicate with respective international brokers for shipments to ensure orders reach their destination.

Drive AM orders to respective owners for assembly and manufacture, following as needed to provide customers accurate deliveries

Other aftermarket responsibilities as requested by management.

Document and build reference material for AM group regarding process and knowledge base.

Create and manage customer feedback systems including surveys to gave insight for pro-active sales.

Develop and promote relations across departments for congruity of work flow.

Requirements Bachelor’s degree preferred or Two-year technical degree with equivalent experience.

Two years of industrial machinery parts sales experience in manufacturing environment preferred

Ability to read and understand mechanical drawings and mechanical and electrical bill of materials as well as ability to grasp basic technical aspects of machinery

Excellent customer relationship building skills with strong interpersonal skills and ability to interact effectively in a team environment

Excellent verbal and written communications skills

Experience with Syteline or other ERP system beneficial

Experience with Salesforce beneficial

Analytical and problem-solving ability

Able to work effectively to meet deadlines and multi-tasking abilities

Strong Windows based knowledge – Microsoft products (Word, Excel, PowerPoint), & overall strong computer skills

Strong planning & organization skills. Must be well organized, prepared and detail oriented

What’s in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a  addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

And because we understand the importance of feeling protected, there is no waiting period for…