Customer Management

Leif J Ostberg, or LJO, was Established in 1983, and has grown to a world renown footwear design, development, and sourcing company with offices in NJ, Taipei, and London. LJO’s portfolio includes many private label brands in addition to brands that are licensed such as Skechers, Rawlings, Spalding and Mitre. LJO manufacturers anything from athletic shoes to baseball cleats to steel toe work shoes.

LJO is a family business that believes every person has the chance and opportunity to make an impact on our team. Your potential is our opportunity to work together and build our company to be stronger and better for the future.

The Customer Management position is responsible for servicing accounts within our company. This position is responsible for managing and reviewing orders per customer in partnership with internal stakeholders (sales, factories, EDI etc..) to ensure timely order fulfillment is maximized. This role will provide exciting opportunities for learning and development as our brands and company grow.

• -Responsible for specified channel/sales rep/customer day to day order management to ensure on time delivery of goods.
• -Works closely with sales, product development, warehouses, and factories to ensure order flow in line with business and customer requirements.
• -Proactively escalates issues that can impact customer and business requirements.
• -Accountable for relationship management with sales, product development, and retailers including direct communication with retailers/buyers.

• -1-5 years of experience in customer service or related field.
• -Knowledge of the footwear industry a plus.
• -Proficient in Microsoft office, including excel.