Field Service Technician ​/ Mechanical Assembler

• you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

• you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

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is seeking a talented Field Service Technician to contribute to the success of the organization through technical field support to continue our strong customer loyalty and recognition as a leader in customer service. The successful candidate will demonstrate excellent technical installation, start-up and troubleshooting skills.

• Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery.
• Perform in‑factory startup/commissioning of Pace machinery at customer location. The technician is required to troubleshoot and make adjustments in order to achieve the machine efficiency rates per the contract. Training plant personnel is required.
• Perform in‑factory repair/servicing of Pace machinery at customer location. Services include troubleshooting machinery inefficiencies and making required adjustments, performing audits, installing upgrades, and follow‑up operator training.
• Generate detailed service reports.
• Engage with customers in pursuit of aftermarket sales opportunities including machine upgrades or retrofits, additional service opportunities, and recommendations on stocked spare parts.
• Set up and testing of variable frequency drives, and servo controllers.
• Build, set up, perform factory acceptance testing on new equipment at the manufacturing facility.

There’s no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career and find professional happiness.

In addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental and well‑being programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits — you are eligible on your first day of employment!

Base Salary Range: $30.00/hr - $40.00/hr.

• High School Diploma, Associate's Degree in related technical field (mechanical and electrical) preferred.
• Strong mechanical and electrical background with custom machine start‑up/repair/maintenance experience preferred.
• Basic knowledge of Allen Bradley Programmable Logic Controllers.
• Ability to read & understand engineering designs, including wiring schematics.
• Proficient in Microsoft Office software for technical reports and training requirements.
• Good communication and interpersonal skills and a strong customer service focus to work toward getting a customer up and running as soon as possible.
• Good problem‑solving skills and independent judgment.
• Ability to conduct a high level training program with customer personnel on equipment.
• Ability to work independently, maintain a positive attitude and work well with all levels of management and operators.
• Willingness to travel up to 75% of the time, both domestic and internationally. Non‑travel time will be spent working in the plant.

We have been named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We…