Lead Fulfillment Associate

Who We Are

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From Draft Kings to Robinhood to Zillow, we work with the world's biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard‑working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of.

Crafty is seeking a resilient, detail‑oriented Lead Fulfillment Associate who brings reliable execution, strong problem‑solving skills, and clear communication to our fulfillment center operations. In this role, you will help deliver the highest quality food and beverage experience for our clients by supporting inbound, outbound, inventory, and fulfillment workflows with accuracy and efficiency. You will also serve as an informal leader on the floor by collaborating with peers, mentoring and training team members, and helping the team stay accountable to operational standards.

Location:

Fairfield, New Jersey

Schedule is Sunday through Thursday, with the following shifts:

• Sunday
  : 10:30 AM - 7:00 PM
• Monday - Thursday
  : 2 PM - 10:30 PM

• Resilient — Quickly adapts to change, anticipates and addresses challenges with strong problem‑solving skills, and maintains a positive attitude to ensure ongoing success.
• Problem Solver — Articulates the root cause of problems using logical assumptions, defines trade‑offs, and extracts and translates insights into solutions. Identifies opportunities, develops action plans, and executes them with the team to completion.
• Collaborative — Demonstrates a team‑oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success. Partners with peers in different functions within the fulfillment center.
• Effective Communicator — Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Detail‑Oriented — Maintains a high level of accuracy in all fulfillment tasks, from product processing and inventory counts to labeling and order verification, ensuring quality is never sacrificed for speed.
• Reliable — Demonstrates consistent attendance, punctuality, and follow‑through on assigned tasks, contributing to a dependable team environment where operational targets are met shift over shift.
• Informal Leadership — Provides clear direction, answers questions, and guides peers on assignments without formal authority, fostering accountability and a high‑performing team environment.
• Mentorship & Training — Demonstrated ability to train and onboard new team members, share best practices, and support peer development in a field environment – including ride‑alongs, process walkthroughs, and hands‑on coaching.

• 3+ years of experience in various warehouse roles with administrative and leadership responsibilities
• Experience using warehouse management systems, Google Suite, E-commerce, and fulfillment platforms (Shopify & Shipstation) to execute in fulfillment responsibilities
• Food and beverage industry experience
• Parcel and LTL shipping experience

• Goal #1 – Inventory Accuracy: The Lead Fulfillment Associate will achieve an inventory audit score at or above 98.5%, as measured by weekly inventory audits reviewed monthly, to ensure accurate product processing through the fulfillment center.
• Goal #2 – Fulfillment Accuracy: The Lead Fulfillment Associate will maintain a hard error percentage of 2% or lower, as measured by quality investigation performance reporting in Tableau reviewed monthly, to…