Customer Service Representative

Job Description

Every Tru Green associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn’t equally impact our future. We know there is no business without the people behind our brand that make it – and our services – a reality. You play a critical role in contributing to a high-performing team.

• Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
• Competitive wages
• Opportunities to grow your career
• Affordable medical and prescription drug plans
• Financial health resources, including 401k
• Training & Development
• Paid Time Off/Sick Leave

Your Responsibilities

You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.

• High standards for excellence, integrity and customer service
• Excellent customer service skills
• Ability to resolve conflict in a professional and decisive manner
• Foundational sales skills to upsell products and services to meet customer needs
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Familiarity with social media applications (Facebook, Instagram, Linked In)
• Ability to learn and apply general knowledge of the company, products and services
• Ability to read, comprehend and adhere to instructions, processes and procedures
• Keen attention to detail
• Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
• Good organizational and time management skills, including punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to talk and type simultaneously when interacting with customers
• High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
• Associate degree from a two-year college or technical school preferred

$27,669.00 - $51,188.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range.

The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical/dental/vision insurance and company-matching 401(k) in addition to other programs and perks.

Eligibility

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

Tru Green is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.