Customer Service Representative

Customer Service Representative

Fairfield, OH – As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences.

The hourly wage for the position is between $15.00 and $18.25 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

• Paid on‑the‑job training and a comprehensive new‑hire program.
• Access to a robust learning management system with e‑learning modules.
• Cross‑brand training that enables you to move into opportunities at any of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
• Company‑sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits to choose the right coverage at the right price for you and your family (dental, vision, short‑term and long‑term disability, supplemental life, accident, critical illness, hospital indemnity,  protection, legal services, pet insurance).
• Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside the office, including on‑site vehicle appraisals, store errands, and external marketing; participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer as needed.
• Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment, navigating multiple tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends; a full‑time schedule includes at least 40 hours per week.
• Store hours, schedules, and/or the minimum number of hours required may be subject to change by brand and at the sole discretion of the company; speak with your recruiter for the most up‑to‑date requirements.

• High school diploma or equivalent.
• Excellent verbal and written communication skills, with a professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required; all background checks are conducted in accordance with applicable law.
• Ability to meet the physical demands of this position, which frequently…