Customer Service Representative

Responsibilities

Deliver superior customer support by answering calls, resolving issues, and ensuring customers continue to live life outside. Upsell additional services to customers looking to enhance their outdoor living space.

• High standards for excellence, integrity, and customer service
• Excellent customer service skills and ability to resolve conflict professionally
• Foundational sales skills to upsell products and services to meet customer needs
• Strong written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Familiarity with social media applications (Facebook, Instagram, Linked In)
• Ability to learn and apply general knowledge of the company, products, and services
• Ability to read, comprehend, and adhere to instructions, processes, and procedures
• Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
• Good organizational and time management skills, including punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to talk and type simultaneously when interacting with customers
• High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
• Associate degree from a two-year college or technical school preferred
• Ability to speak, read, and write fluently in English
• Must be physically located in the United States while performing this job

Pay Range: $27,669.00 - $51,188.00 (based on experience, training, and qualifications). The upper end of the range is generally reserved for candidates with extensive experience. In addition to competitive pay, we offer a comprehensive benefits package that includes medical, dental, vision insurance; company-matching 401(k) plan; paid time off and sick leave; and training & development opportunities.

Tru Green is an Equal Opportunity/Affirmative Action Employer. Minorities, Females, Protected Veterans, and Individuals with Disabilities are encouraged to apply. Tru Green is committed to hiring veterans and fostering an inclusive and diverse workplace.