Customer Advocate Engineer

Join us as a Customer Advocate Engineer and become the driving force behind exceptional customer experiences. In this role, you'll be the voice of our customers, leading initiatives that elevate satisfaction, loyalty, and service excellence across the organization.

A short overview of the customer advocate engineer role: you will serve as a customer champion and assure all requirements and expectations are met. Beyond what is detailed below, your core job will be driving continual service enhancement and ensuring a high level of service excellence within the customer experience group while gaining patient and subject matter expertise in the industry.

• This position is responsible for all daily communication on projects to Schneider Electrics internal Project Managers.
• The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships.
• Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments.
• Analyze and evaluate problems with communication and/or processes related to scheduling production orders through the plant and recommend solutions.
• Provide customer resolution for complex installations restoring customer application and confidence in Schneider Electric products.
• Ability to handle and process customer complaints and concerns in a professional manner.
• Technical expertise, analysis, and reporting for customer complaints on products.

• Plant Quality Manager

• 2+ years of experience dealing with customer issues.
• Excellent customer service skills with the ability to excel under high pressure and time sensitive situations.
• Ability to work independently as well as collaboratively with a small Customer Service department.
• Strong Customer-focus; demonstrated ability to develop and maintain positive customer relationships.
• Capable of establishing own task list and work with little supervision and make independent decisions to meet customer deadlines.
• Must have the desire and ability to learn products relevant to assigned customer base.

• Bachelor’s Degree.
• SAP experience preferred.
• Customer experience in a manufacturing environment preferred.

Bring your passion for customers to a team that's ready to welcome you — apply now!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is $86,400 - $129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full‑time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you.

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well‑being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and…