Customer Service Support Junior

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a key role in providing exceptional support to customers, ensuring their inquiries are addressed efficiently. This position requires a proactive approach to problem-solving, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, or in person, delivering accurate and timely information.
• Provide support with general office tasks, ensuring all documentation and processes are handled efficiently.
• Conduct research to resolve customer issues or provide in-depth responses to inquiries.
• Maintain thorough and effective email correspondence with clients and internal teams.
• Assist with hiring-related processes, including scheduling and managing communication with candidates.
• Troubleshoot customer concerns and escalate complex issues to the appropriate departments.
• Deliver clear and precise communication to ensure customer satisfaction.
• Collaborate with team members to improve service delivery and address common challenges.
• Stay updated on company products, services, and policies to provide accurate information.
• Ensure all customer interactions are logged and documented appropriately.