Customer Service Support Junior
Job in
Fairfield, Butler County, Ohio, 45014, USA
Listed on 2026-07-01
Listing for:
Robert Half
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a key role in providing exceptional support to customers, ensuring their inquiries are addressed efficiently. This position requires a proactive approach to problem-solving, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.
Responsibilities:
- Respond to customer inquiries via phone, email, or in person, delivering accurate and timely information.
- Provide support with general office tasks, ensuring all documentation and processes are handled efficiently.
- Conduct research to resolve customer issues or provide in-depth responses to inquiries.
- Maintain thorough and effective email correspondence with clients and internal teams.
- Assist with hiring-related processes, including scheduling and managing communication with candidates.
- Troubleshoot customer concerns and escalate complex issues to the appropriate departments.
- Deliver clear and precise communication to ensure customer satisfaction.
- Collaborate with team members to improve service delivery and address common challenges.
- Stay updated on company products, services, and policies to provide accurate information.
- Ensure all customer interactions are logged and documented appropriately.
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