Collector, Customer Service​/HelpDesk

Job Details

Job Location:

Quality Gold Inc - Fairfield, OH 45014

Education Level: High School Travel Percentage:
None Job Shift: Day Job Category:
Accounting

Quality Gold, Inc. is a family-owned global company founded in 1979. We are headquartered in Fairfield, Ohio, and operate within the United States, Canada, and India. As a wholesale distributor and manufacturer, we offer more than 165,000 jewelry and gift products that are available to ship same day, and more than 150,000 items available via special order. We actively serve more than 15,000 retailers across the United States, its territories, and Canada.

At Quality Gold, we're not just about delivering high-quality solutions and services in the jewelry wholesale industry – we're about growth and innovation. As a company that's constantly expanding, we're at the forefront of technology, providing cutting-edge services to our ever-growing clientele. Our business has been built on a commitment to provide the largest selection of products, the best service, and the best value to our customers.

We're looking for energetic and dedicated team players to contribute to our upward trajectory and play a key role in our journey towards even greater success.

We offer a comprehensive benefits package that includes the following:

• Medical, dental, and vision insurance, company-paid life insurance, and short/long-term disability insurance are all available to you on the first month following your start date.
• Over two weeks of Paid Time Off (PTO) that starts accruing on your first day of employment and increases after six years of service.
• Company 401(K) program with company matching that you are eligible to participate in the first month following three months of employment. Profit sharing, supplemental insurance, adoption assistance, employee discount, referral program, employee assistance program, and more!

Monitor business customer accounts for timely payments and review pending orders for adherence to company credit policy. Assists customer in finding solutions to resolve delinquent obligations and minimize risk of loss to the company.

• Review accounts to identify past due accounts.
• Communicate with customers via phone, e-mail, or written correspondence to collect past due payments utilizing company collection policy and procedures as required.
• Work with customer and internal contacts to resolve account discrepancies.
• Review and release or hold pending customer orders per Company guidelines.
• Regular attendance and compliance with the Company’s handbook policies and procedures.
• Remote employees must report to the office upon request as needed based on business necessity, such as for meetings, training, technical issues, power outages, etc.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of principles and processes for providing customer satisfaction. This includes customer needs assessment, meeting quality standards for services, and being aware of customer reactions and evaluation of customer satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Strong communication skills with the ability to control conversation, convey ideas and support customer and company needs.
• Use logic and reasoning to identify problems and review related information to develop and evaluate options and implement solutions.
• Microsoft Excel, MS Word, and the Internet are an integral part of the job.
• Accounting skills related to accounts receivable, payable, credits, and debits.
• Use basic mathematics to solve problems.
• Alpha and numeric data entry skills.

• Sitting at a desk, using a computer keyboard and mouse and viewing a computer screen for long periods of time.
• Lifting up to 10…