Treasury Management Customer Support Spec

*** Sponsorship not available

• Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and Quick Books integrations
• Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
• Assist with customer inquiries relating to Treasury Management products and services and facilitate a resolution for customer problems quickly and efficiently
• Maintain an in-depth knowledge of all Treasury Management products and services; recognize customer needs for additional services and refer them to the appropriate Treasury Management group
• Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
• Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
• Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

• High school Diploma or equivalent
• 2+ years of customer service experience or call center preferred

Remote work schedule is Monday through Friday 9:00am to 6:00pm

This position must be able to remain in a stationary position a minimum of 80% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

High School (required)

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.