Project Coordinator

Overview

The Project Coordinator is responsible for managing and supporting all aspects of service operations, ensuring timely, high-quality delivery of field services to customers. This role coordinates schedules, resources, work orders, documentation, and communication between clients, technicians, and internal teams. The Project Coordinator plays a critical part in maintaining customer satisfaction, operational efficiency, and compliance with company standards.

Location:
Fairfield, OH

Department:
Field Services

Reports to:
Field Service Controller

Type:
Full-time

• Plan, organize, and schedule field service jobs, field technicians, and equipment.
• Open new projects in ERP and update schedules accordingly
• Monitor daily service activities, adjusting schedules to accommodate delays or changes.

• Create, update, and close Projects in the ERP (Microsoft Business Central)
• Maintain accurate records of service reports, technician hours, materials, and follow-up actions.
• Ensure documentation complies with internal procedures, safety requirements, and industry standards.

• Coordinate shipment of equipment/materials to projects as required.
• Schedule rental equipment and or third party crane suppliers as required.
• Create Purchase Orders and deliver to vendors. Confirm receipt of service, update POs, and close PO’s prior to project completion.

• Support the Field Service Controller with planning, reporting, and KPI tracking.
• Identify bottlenecks or inefficiencies in the field service process and recommend improvements.

• Experience in service coordination, dispatcher roles, customer service, or technical operations.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency with service management systems (CMMS, ERP, CRM) and MS Office tools.
• Ability to work in a fast-paced environment and respond quickly to changing priorities.

• Background in engineering, mechanical systems, industrial equipment, or related technical fields.
• Experience coordinating technicians, field service teams, or service jobs.
• Knowledge of safety procedures, work-at-height, or mechanical systems (especially valuable in wind or heavy industry).
• Certifications in service management, logistics, or project coordination are a plus.

• Customer focus and professionalism
• Problem-solving and decision-making
• Time management and prioritization
• Attention to detail and accuracy
• Team collaboration and communication

• A dynamic and collaborative environment with opportunities for growth.
• The chance to work closely with technical teams and customers on impactful service operations.
• Competitive compensation and benefits.
• Opportunities for training and development.

At Liftra, we design, engineer, manufacture and deliver tailor-made solutions for special lifting and transportation tasks and turnkey equipment for select turbine models. We strive to develop solutions that are both technically and economically attractive by approaching each project with an agile mindset and a readiness to conform to the specific needs of the task in question.