Account Manager

Account Manager

Job Summary The Account Manager serves as the primary point of contact between clients and employees, ensuring strong relationships, effective communication, and smooth day-to-day staffing operations. This position is responsible for managing client accounts, coordinating employee onboarding and assignments, maintaining accurate timekeeping and payroll setup, and supporting overall branch operations.

Key Responsibilities Serve as the primary point of contact for assigned clients and employees.

Build and maintain strong, professional relationships with clients.

Communicate with clients and employees regarding staffing needs, schedules, assignments, and concerns.

Coordinate employee onboarding, placements, and assignments.

Ensure employee paperwork, timekeeping, and payroll information are accurate and up to date.

Monitor employee attendance, performance, and compliance with company and client requirements.

Address employee and client concerns promptly and professionally.

Visit client locations as needed to maintain relationships, provide support, and resolve concerns.

Assist with daily branch operations, including administrative tasks, data entry, and customer service.

Use Excel, Google Docs, and other computer systems for data entry, reporting, and recordkeeping.

Train and support new hires in Front Desk and Account Manager positions.

Ensure new employees understand company procedures, policies, and customer service expectations.

Assist with internal company meetings, events, and other branch activities.

Work closely with recruiting and operations teams to ensure staffing needs are met.

Maintain confidentiality and professionalism when handling employee and client information.

Qualifications & Requirements Fluent in English and Spanish — required.

Strong verbal and written communication skills.

Excellent customer service and relationship-building skills.

Intermediate computer skills, including Excel, Google Docs, email, and data entry.

Strong organizational skills and attention to detail.

Ability to multitask and prioritize responsibilities in a fast-paced environment.

Reliable transportation and the ability to travel locally to client locations.

Professional, dependable, and team-oriented attitude.

Ability to handle sensitive employee and client matters with discretion.

Preferred Experience 1+ year of experience in recruiting or staffing preferred.
1+ year of customer relationship management experience required.
1+ year of experience using communication and customer service skills in a professional setting required.

Experience in staffing, recruiting, account management, or workforce coordination is highly preferred.

Previous experience in employee relations or a client-facing role is a plus.

You should be proficient in:

Customer Service Recruiting Business -to-Business (B2B)