Claims - Express Claims Specialist I

MAKE A DIFFERENCE

Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss.

Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

The express claims department is seeking a qualified candidate to fill the new role of express claims specialist I. This HQ-based role primarily handles 1st party auto exposures eventually including total loss settlement, 1st party injury exposures and eventually certain property claims with no dollar authority limit.

This position will be based in the HQ (Cincinnati) area. This is a salaried (exempt) role with promotional opportunities.

Starting pay: The pay range for this position is $52,000 - $65,000 annually. Pay is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

• Directly handle assigned 1st party auto and additional property claims with no dollar authority limit
• Complete thorough claim investigations including injury recorded statements, partner with SIU and onboarding experts when needed – comprehensive review of police reports, hospital records and medical information including private data
• Analyze auto or property coverage forms including specialized personal and commercial auto and property forms, complete complex coverage letters including reservation of rights or claim declination or position letters
• Complete analysis of auto estimates, routine negotiations with body shops and service providers regarding labor rates and work product
• Work with the casualty claims department for exposures exceeding $100,000
• Monitor and support exceptional claim service to ensure high customer satisfaction

• Demonstrated customer service and interpersonal skills
• Prior claims-handling experience preferred but not required for the right candidate
• The ability to work independently, strong critical thinking and problem‑solving skills along with the ability to make informed decisions
• A bias towards action, a proactive mindset and someone who can take ownership of a file from start to finish
• Experience generating quality written communication skills and desire to learn how to author complicated business and coverage letters

• Candidates with prior leadership experience in any industry will be given preference

Pursuit of AINS or AIC designation exam study or completion of either. The selected candidate will be expected to complete AIC coursework within two years of hire date supported by the company.

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or are renew to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well‑being and satisfaction of our associates, we offer a variety of benefits and amenities.

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race, creed, color, sex, including sexual orientation, gender identity and transgender status, religion, national origin, age, disability, military service, veteran status, pregnancy, AIDS/HIV or genetic information. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.